Prudential to cover Covid 19 expenses for its customers

 Arjun Mallik, MD, Prudential East Africa

Prudential has today announced a cash pay-out to its customers, should they, unfortunately, be diagnosed with Covid-19. This pay-out is intended to help their family manage expenses while they are in recovery. In addition, if a customer is admitted to a hospital with Covid-19, Prudential will provide a daily allowance at no extra cost to the client.

Covid -19 is impacting everyone and all aspects of our lives. In times of uncertainty, it is important that an insurer delivers on its promises. For nearly two centuries, Prudential has been standing up for clients and communities in good times and bad, and we stand with Uganda in this challenging time”, said Arjun Mallik, Managing Director, Prudential East Africa.

The Covid 19 cover is applicable to all Prudential clients with a Pru Edusave or Prudential medical card, with in-force policies (up to date premiums). New clients who join within the next 45 days, will also be covered under this scheme. Tests need to be conducted from the ‘Ministry of Health’ approved testing centers’’ Arjun added.

Al-hajji Kaddunabi Lubega, CEO, Insurance Regulatory authority said: “This is a true exhibition of the ability of life insurance to help protect Ugandans in uncertain times and, as a regulator of the insurance sector, I commend Prudential Uganda for continuing to cover their clients during this pandemic and providing an extra service to Ugandans at no extra cost.”.

Effective immediately, Prudential Uganda is

  • Providing customers, staff, and agents with a range of additional COVID-19 insurance cover at no cost
  • Waiving ‘pandemic’ exclusions written into policy language
  • Simplifying claims procedures and enabling claims to be made via WhatsApp
  • Setting up dedicated claims teams that function even if the physical offices are shut
  • Enabling customers to buy insurance without the need to meet face to face with an agent

We shall continue to honor all claims swiftly as we have for nearly two centuries, including during the Spanish Flu epidemic of 1918 which affected a quarter of the world’s population at the time.

Related: Prudential COVID-19 Extension


Nashiba Nalubega

Communications, Prudential Uganda


Mobile: +256 785 652 653


About Prudential Uganda

Prudential Uganda is a wholly owned subsidiary of Prudential plc UK, one of the largest and most trusted life insurance companies in the world with 170 years of experience.

We are proud of our long and well documented history of honoring and paying claims. When the Titanic sank while on its maiden cruise, we paid out claims to more than 324 passengers that were aboard that ill-fated ship and during the First World War, we paid out claims to more than a third of British soldiers that gave their lives to defend their nation, in total, Prudential paid over UGX 49 Billion in claims during the two wars at the time

Today, we serve over 20 million customers word wide in the United Kingdom, United States of America, Asia and Africa. Prudential plc is listed on the stock exchanges in London, Hong Kong, Singapore and New York. In Uganda we are leaders in providing long-term solutions for children’s education through our Pru Edusave product and provide meaningful work and opportunities for thousands.

Prudential Uganda is regulated by Insurance Regulatory Authority.