10. Your Rights as a Customer
You have the right to:
a. See the information we hold about you
b. Request for a copy of the information we hold about you
c. Ask us to correct errors in the information
d. Opt out to direct marketing
e. Request for your information to be erased
f. Request that decisions concerning you involve human review and not rely solely on automated processes.
g. Raise concerns if you feel data is being misused

11. Complaints and Help
If you are unhappy with how we handle your personal information:
a. Talk to us first
b. If not resolved, you may contact the Insurance Regulatory Authority.

12. Keeping Your Information Safe
We use secure systems, controls and trained staff to protect your information.

13. Use of Artificial Intelligence (AI)
In some cases, we use generative AI or other language-based AI tools to assist our personnel with tasks such as summarization, document review, drafting, classification, or query handling. These tools are designed to support human decision-making and operational efficiency. Where required, decisions that may significantly affect individuals are subject to appropriate human review and oversight.

14. Changes to This Notice
If this notice changes, we will make the updated version available to you on our website.

15. Customer Responsibilities
You must make sure that all information you give us is correct, truthful and kept up to date.
If you give us information about another person (for example a beneficiary or family member), you confirm that:
a. you have informed them, and
b. they have agreed to us using their information for insurance purposes.
Giving wrong or incomplete information may affect your policy or payment of claims.