Covid-19

Prudential provides free 30 day cover for clients hospitalized due to Covid-19.

Dear Valued Customer,
We hope that you are keeping safe during these unprecedented times. As you are aware, Uganda is going through its second wave of the Covid-19 pandemic, we understand that these are unusual times for everyone in the communities in which we live and work. 

We have been at the forefront of standing with our customers for over 100 years, in both good and bad times. Our commitment to our clients is part of our DNA and that is why we have taken the decision to offer our customers a free Covid-19 cover from 14th June to 13th September 2021. If you are an existing policyholder under our Individual Life, Group Life or Group Medical policies, and your contributions/premiums are up to date, and are hospitalized due to Covid, Prudential will support you with a daily hospitalization benefit of UGX 100,000 per day for 30 days. Should your condition deteriorate and you are admitted to the Intensive Care Unit (ICU), the hospitalization benefit will be increased to UGX 200,000 per day for 30 days. All this will be at no extra cost to you.

This allowance is part of our efforts to help you and your family worry less about daily expenses while you concentrate on the task of fully recovering, so that you can get back to the noble endeavour of working to ensure that the future of those you care about is secure. This cover is also extended to all our new clients, provided they are not already Covid-19 positive at the time of either taking out a policy or joining a Group Life or Group Medical scheme.

Contact Us

Call for help:

+256 789 160 988
+256 701 147 263
+256 706 140 755
+256-707444467 (WhatsApp)

Email us any time:

customercare@prudential.ug

Terms & Conditions

The hospital must be registered and licensed with the Uganda Medical and Dental Practitioners Council.
The benefit is valid for 3 months (from 14th June 2021 to 13th September 2021)
The benefit applies to all Prudential active policyholders/members (all classes, including Group Life, Group Credit and Group Medical) excluding their families or dependents.
The policy or scheme should be in- force (Premiums up to date).
The money is payable upon discharge.

General Life Insurance Frequently Asked Questions

This is a free benefit that Prudential is offering to her existing and new customers from 14th June, 2021 to 13th September 2021 in case a member is hospitalized due to Covid-19.
Yes, provided your policy is in force i.e. your premiums are up to date. Do not be left behind, please clear all your arrear premiums and become eligible.
As our valued customer, Prudential shall pay you a daily allowance of Ugx 100,000 for every day you spend in a registered and licensed medical facility subject to a maximum of 30 days.

This daily allowance immediately increases to UGX 200,000 if the condition deteriorates and results into admission to an Intensive Care Unit.
Yes, the Covid-19 benefit is applicable to both Individual Life policyholders and principal members of both Medical and Group Life Schemes (excluding dependents and beneficiaries).

Please note that the policy/scheme must be in force i.e. all premiums are up to date.
The benefit is valid from 14th June 2021 to 13th September 2021. On expiry of this period, Prudential shall review and communicate any new measures if applicable.
Correct, Prudential shall bear the full costs of this benefit extension.
Where a person who is already hospitalized takes out a policy or becomes a member of either Medical or Group Life scheme.
Where a policy is in a state of lapse (premiums are in arrears)
Hospitalization of policyholder’s beneficiaries or dependents of a principal members under Medical or Group Life schemes.
The benefit will be payable within 48 hours of receipt by Prudential of all the required claim documents.
All the benefits described above are only paid once irrespective of the number of in-force policies that one has.
Since this benefit only applies to clients whose premiums are up to date, immediately you clear your arrears, you become eligible.
The benefit is only in respect of hospitalization within Uganda.
Steps to take:
Step 1 – Inform Prudential immediately via email customercare@prudential.ug
Step 2 - Within 24 hours of receiving your claim notification, Prudential shall revert. Once we verify that your premiums are up to date, we shall then proceed to request you to submit the relevant claim documentation (these usually proof of hospitalization)
Step 3 – We shall also request for your bank account or mobile money details (please make sure these details are 100% correct)
Step 4 - On receipt of all the requirements, Prudential shall pay the claim within 48 hours
Yes, as long as the policy is taken out before 15th September, 2021.

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