Prudential provides free 30 day cover for clients hospitalized due to Covid-19.
Dear Valued Customer,
We hope that you are keeping safe during these unprecedented times. As you are aware, Uganda is going through its second wave of the Covid-19 pandemic, we understand that these are unusual times for everyone in the communities in which we live and work.
We have been at the forefront of standing with our customers for over 100 years, in both good and bad times. Our commitment to our clients is part of our DNA and that is why we have taken the decision to offer our customers a free Covid-19 cover from 14th June to 13th September 2021. If you are an existing policyholder under our Individual Life, Group Life or Group Medical policies, and your contributions/premiums are up to date, and are hospitalized due to Covid, Prudential will support you with a daily hospitalization benefit of UGX 100,000 per day for 30 days. Should your condition deteriorate and you are admitted to the Intensive Care Unit (ICU), the hospitalization benefit will be increased to UGX 200,000 per day for 30 days. All this will be at no extra cost to you.
This allowance is part of our efforts to help you and your family worry less about daily expenses while you concentrate on the task of fully recovering, so that you can get back to the noble endeavour of working to ensure that the future of those you care about is secure. This cover is also extended to all our new clients, provided they are not already Covid-19 positive at the time of either taking out a policy or joining a Group Life or Group Medical scheme.
Terms & Conditions
General Life Insurance Frequently Asked Questions
This daily allowance immediately increases to UGX 200,000 if the condition deteriorates and results into admission to an Intensive Care Unit.
Please note that the policy/scheme must be in force i.e. all premiums are up to date.
Where a policy is in a state of lapse (premiums are in arrears)
Hospitalization of policyholder’s beneficiaries or dependents of a principal members under Medical or Group Life schemes.
Step 1 – Inform Prudential immediately via email firstname.lastname@example.org
Step 2 - Within 24 hours of receiving your claim notification, Prudential shall revert. Once we verify that your premiums are up to date, we shall then proceed to request you to submit the relevant claim documentation (these usually proof of hospitalization)
Step 3 – We shall also request for your bank account or mobile money details (please make sure these details are 100% correct)
Step 4 - On receipt of all the requirements, Prudential shall pay the claim within 48 hours