Premium Payment Modes
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MTN MOBILE MONEY
This enables you to pay premiums easily by the use of a phone. Please use the following steps to pay:
- Dial *165#, go to Payments,
- Go to Next.
- Select Goods and Services, it will ask for a merchant code.
- Enter the merchant code “PAU”.
- Enter the payment reference. E.g., Your full name and subsequent payment policy number that will be issued to you when your policy is accepted.
- Enter the amount you wish to send.
Enter your mobile money pin to confirm, you will receive an SMS notification confirming payment.
Nxtpe(Automation of mobile money)
NxtPe is a digital payment infrastructure provider in Uganda that has partnered with major insurers and Airtel Money to simplify insurance premium collections. The platform is designed to replace traditional, often complex, bank standing orders with a mobile-first approach.
Click the following link to proceed with setup . CLICK HERE
Click the Button Below to guide you with the setup and process flow.
Key Features for Premium Collections
- Instant Mobile Payments: Policyholders can pay life insurance premiums directly from their Airtel Money wallets, with transactions reflecting instantly on the insurer’s side.
- Digital Standing Orders: Unlike traditional bank arrangements, NxtPe allows users to set up, manage, and even cancel automated recurring payments directly from their mobile money accounts.
- Universal Accessibility: The platform is specifically designed to reach underserved segments, particularly individuals in rural areas who lack easy access to physical bank branches or urban infrastructure.
- Agent Support: It streamlines the sales and renewal process for insurance agents by providing instant payment confirmations, which shortens the time required for policy activation
CUSTOMER USSD CODE (USER GUIDE)
This enables you to pay premiums easily by the use of a phone. Please use the following steps to pay:
Dial *284*170# to get started
LOGIN
- Dial *284*170#
- Select 1 (Enter 4-digit Pin) or 2 (Initiate a claim)
- Enter your Prudential Go PIN
- Main menu appears
MAIN MENU OPTIONS:
- Statements
- Premium Payments
- Make a Claim
- Buy a Product
- Give Feedback
- My Prudential
STATEMENTS → Select 1
- Actual payments
- Outstanding balance
- Policy status
- Last 5 transactions
PAYMENTS → Select 2
- Choose: Pay full premium OR Pay other amount
- Confirm, then wait for Mobile Money PIN prompt
CLAIMS → Select 3
- Choose claim type: Death / Maturity / Critical Illness / Total Permanent Disability
- Confirm → Claims team will call you
BUY A PRODUCT → Select 4
- Choose: Life Protection / Health Retail / Investment / Corporate Group Life
- A rep will contact you shortly
FEEDBACK → Select 5
- Rate likelihood of recommending Prudential (1–5)
CHANGE PIN
→ Select 6 → My Prudential → Change my pin
Enter current PIN → Enter new PIN
For assistance call: 0800200052
Give Us A Call
0800-200-052
Send Us A Message
customercare@prudential.ug
Office Location
7th Floor, Zebra Plaza, Plot 23 Kampala Road, Kampala
Prudential Uganda is regulated by the Insurance Regulatory Authority of Uganda, whose main responsibility among others, is to ensure that insurance companies honour claims. Furthermore, Prudential Uganda is a subsidiary of Prudential plc, UK, a company that has been honouring claims for over 175 years.